Answered, plainly.

A signed contract between the Service Provider (house owner) and the Resident that grants temporary, permissive accommodation at Ashray Living under our house rules.

No. It clearly states this is not a lease or tenancy — it is permissive stay only, and permission can be revoked for any breach of rules.

A specific Bed No., Room No. and Floor allotted by the Service Provider. Rooms may be single, double, or triple-sharing as per the property design.

No. Room and bed allocation is decided solely by the Service Provider, though preferences are noted where possible.

A fixed 11-month term, with the entire 11 months treated as the lock-in period.

Yes, but you must pay for the full balance period of the lock-in. There is no notice-period clause and the security deposit is forfeited on early exit.

Payments must continue for the full lock-in term regardless of disruption.

Address proof, college ID and a passport-size photograph. The signed RFA + Declaration are also part of the move-in formalities.

Four signatures: Service Provider, Resident, Parent/Guardian and a Witness. The agreement is binding once all four have signed.

Yes. The RFA and Declaration are walked through in the resident's local language so the parent/guardian also clearly understands.

No. Only official written communication from the Service Provider is binding.

All disputes fall under Delhi jurisdiction only, governed by Indian law.

Within the first 7 days of every calendar month. From the 8th onwards a late fee of ₹100 per day applies (₹500/day in certain breach scenarios) — 365 days a year, including holidays.

No. Applicable taxes are extra and payable by the Resident.

A refundable deposit equal to two months of service charges, plus the first month's fee paid in advance at the time of admission.

It secures full-tenure obligations and may be presented for pending dues, damages or unpaid electricity.

Yes. Fees are calendarwise — charged from the 1st of every month — even if you join later in the month.

No. The security deposit cannot be used to pay rent and is refunded only after the official check-out process.

No. Electricity is billed separately through a prepaid sub-meter at ₹14.5 per unit + taxes + service charges.

Cash deposits at the bank incur an additional ₹500 charge. Always send proof of payment to ashrayliving@gmail.com for cash or third-party UPI.

Fees may change with the next academic session or as per management policy. Old Residents (over a year) may receive retention rates.

No. All payments are strictly non-refundable, and the security deposit is forfeited on mid-term exit.

No. Fees remain fixed regardless of holidays, travel or absence.

For the first 7 days an extension is charged at ₹1,500 per night. After 7 days a full monthly fee is charged.

Refunds are processed within 30 days of the agreement ending or the check-out date, after deducting any dues, penalties or damages.

A unique number issued by the office once all payments, late fees, electricity dues, room damages, key returns and item returns have been verified. It is mandatory to start the refund.

From the office help desk at the time of check-out. Without it the refund cannot be initiated.

An official Google Form filled at the time of check-out that confirms vacating, captures bank/payment details, and triggers the internal refund workflow. It must be filled exactly at check-out — not before or after.

No. The UID must be collected personally by the resident unless management has approved otherwise in writing.

Usually the same day, provided the room inspection and dues verification are completed successfully.

Unpaid electricity, late fees, room/property damages, lost keys, missing items, penalties or violation charges are deducted before the refund is released.

Yes. The refund is only processed after the Check-Out Form is filled, room inspection is complete, and the No Dues UID is issued and submitted.

No. You cannot vacate or remove belongings unless all dues are cleared.

Bed with mattress, pillow and bedline, wardrobe, window curtains, study table and chair, AC, geyser in the washroom, book shelves, hangers and a dustbin.

No. All common-area furniture and appliances (microwave, iron, induction, utensils) must remain in their designated areas.

Yes, provided they do not damage paint, woodwork or fixtures.

Report it immediately. Repair or replacement cost is recovered from the resident, based on market price, and may be deducted from the security deposit.

No. Cleanliness is mandatory. Rooms requiring professional deep cleaning are charged to the resident.

You must pay the replacement cost (₹500 fine for lost room keys). Lock changes need written approval from the office.

Yes — for routine housekeeping (using duplicate keys, 10 AM – 6 PM) and for any emergency repairs. Keep valuables locked in your cupboard.

Yes. Management may relocate residents temporarily for maintenance, repairs or operational needs without compensation.

No. Commercial activity (online or offline) and content creation involving outsiders are strictly prohibited. Violation may lead to immediate termination and deposit forfeiture.

Strictly prohibited. Possession or use leads to immediate termination, reporting to parents/authorities and a permanent ban from re-entry. ₹500 fine per instance for smoking/drinking inside.

No. Any form of gambling or betting is prohibited.

No. Ragging is illegal under the Indian Penal Code and grounds for immediate termination.

9:30 PM to 8:00 AM. Loud music, shouting or disturbance during quiet hours carries a penalty of ₹10,000 (or actual damage cost, whichever is higher).

Treat all housekeeping, kitchen, security and management staff with respect. Misbehaviour, bullying or harassment of staff or residents may lead to penalties or termination.

Only with prior written approval from the Property Supervisor. You must restore the space afterward and pay for any damage caused.

No. Pets of any kind, and feeding stray animals inside the property, are strictly prohibited.

₹1,000. Cooking is allowed only in the designated pantry. Banned room appliances (induction, heaters, coils, cookers, roti makers, high-watt devices) carry a ₹1,000 fine for unauthorised use.

₹500 for cutlery taken to rooms; ₹2,000 for taking food outside the premises without permission. Cutlery must remain in the cafeteria.

Yes. The Service Provider may evict residents without notice for serious misbehaviour, repeated complaints or actions that tarnish the property's reputation.

Management will lock the room and belongings until dues are cleared.

Four buffet-style meals — breakfast (with seasonal fruits), lunch, evening snacks/high-tea and dinner (with dessert). Midnight snacks are arranged during exam season.

A rotating menu — Aloo/Paneer/Gobi/Onion/Aloo-Methi parantha, Idli, Vada, Dosa, Uttapam with sambhar and coconut chutney, oats, sprout salad, moong dal cheela, Bombay/pesto/cheese sandwiches, pancakes, French toast and more.

Palak Paneer, Mix Veg, Shimla Mirch Aloo, Gobi Matar, Aloo Baingan, Chana Masala, Kala/White Chana, Hyderabadi Mix Veg etc., with Arhar/Moong/Masoor/Dal Tadka/Mughlai/Kolhapuri dal, plain rice, jeera rice or pulao, plus occasional Pao Bhaji, Chole Bhature, Dal Baati Churma or Litti Chokha.

Veg Kofta, Soya/Masala Chaap, Dal Makhni, Shahi Chaap, Palak Corn, Paneer Makhani/Lababdar, Veg Biryani, Fried Rice/Noodles with Manchurian — paired with Lacha Parantha, Naan, Garlic Naan, Tandoori, Rumali or Tawa Roti.

Generally Wednesday and Sunday — Butter Chicken, Chicken Curry, Chicken Changezi, Afghani Chicken, Chicken Nihari and Chicken Biryani rotate through the menu.

Yes, on rotation — Gulab Jamun, Jalebi, Kheer, Rasmalai, Halwa, Custard, Sevaiyan, Ice Cream, Cakes & Pastries, Brownies, Donuts and seasonal items like Gajar Halwa in winter.

Yes — Pasta, Chow Mein, Bhel Puri, Papri Chaat, Fruit Salad, Chana Chaat. Baked items like Pizza, Garlic Bread and Lasagna must be pre-ordered by 4:30 PM (ordering closes 5:30 PM).

Each refill is freshly prepared in live batches in the in-house kitchen, not reheated, so it takes 5–10 minutes to maintain quality and hygiene.

Yes. Meals can be pre-ordered up to 2 hours before buffet timings, and special requests must come in at least 1 hour before meal hours (not during peak buffet).

No. All meals must be eaten in the dining hall unless you have prior approval (and your own tiffin). Giving food to visitors without permission carries a ₹5,000 penalty.

Yes. Residents must punch attendance (biometric or digital) before meals, and uncollected reserved meals are still charged (₹250 wastage penalty).

Yes, but only properly labelled with your name and room number. Stale or unlabelled food may be discarded by housekeeping without notice.

Daily, 10 AM – 6 PM. Rooms are usually cleaned in the resident's absence using duplicate keys. Keep valuables locked.

Room cleaning, mopping, dusting, bathroom cleaning, garbage removal, bed-making and scheduled bed-linen changes.

Regular wear clothing only — submitted in designated laundry bags via the assigned drop point with the mandatory Google Form and clear photos of each item.

Undergarments, socks, woollens, leather items, expensive/delicate garments, embroidered items, blankets and quilts.

Maximum 10 items per bag and up to 3 bags per cycle. 5 bags are issued initially; extra sets cost ₹250 for 5 bags.

The laundry will not be processed and will be returned unwashed. Handing clothes directly to laundry staff carries a ₹500 penalty.

Complaints must be raised within 3 hours of delivery. Management is not liable for loss/damage to garments after that window.

Wi-Fi (up to ~50 Mbps) is provided by a third-party vendor. We monitor it actively, but speed is not contractually guaranteed. Maximum 2 devices per resident.

Pornography, pirated content, fake accounts, IP masking, VPN-based bypass and any network misuse. Violations can lead to internet suspension or termination.

Only government-treated MCD water for bathing and general supply — no ground or borewell water. Drinking water is additionally purified through an RO plant.

Reasons can include motor restart, tank refilling, blocked pipelines, sudden high demand or low tank levels. Supply usually resumes within 5–10 minutes once the motor and tanks stabilise.

All bathroom and general-use tanks are professionally cleaned every month — drained, scrubbed, disinfected, rinsed and refilled with fresh MCD water.

A temporary supply is arranged where possible and full repairs are scheduled for the next morning when the plumbing team is on site.

Through a Wi-Fi-enabled prepaid sub-meter, based on your room usage plus a proportionate common-area load, at ₹14.5/unit + taxes + service charges.

Electricity is auto-cut and resumes only after the dues are recharged.

The remaining occupant covers the full room's charges unless they choose to relocate. A single occupant in a shared room pays the full share.

Heaters, induction plates, coils, cookers, roti makers and any other high-wattage appliances (₹1,000 penalty for unauthorised use).

Lights, AC, fans, geysers, heaters and mosquito devices — every single time.

CCTV across all common areas (24×7), biometric/face-recognition access, trained 24×7 guards and a 24×7 emergency concierge line.

Yes — non-lethal electric fencing for boundary security, installed and maintained by certified technicians per safety norms, monitored daily by the security team.

No — residents should never touch or go near it. It only affects the outer boundary, not daily movement, facilities or common areas.

Residents must follow the Permitted Designated Hours. Late entry or early exit requires prior approval via the Property Supervisor's official WhatsApp and parent/guardian consent.

Unauthorized exit can lead to termination and forfeiture of the security deposit. Back-gate entry/exit is strictly prohibited.

Yes, 24×7 across all common areas. Tampering with CCTV or fire-safety equipment is a punishable offence (₹2,000 fine + eviction risk).

Yes. The registered parent/guardian is contacted in any medical or security emergency.

No. Residents are responsible for their personal belongings. Keep valuables locked in cupboards.

Basic first aid only. All hospital and treatment costs are borne by the resident, and the Service Provider holds no liability for medical outcomes.

Yes — visiting hours are 12 PM to 5 PM. Every visitor must register at the security desk with valid ID, and requests need at least 48 hours' notice.

Yes, only with your roommate's consent.

No. Opposite-gender visitors are allowed only in the reception area (₹1,000 penalty for bringing them to rooms; ₹2,000 for unregistered visitors).

Only with prior written approval, and only same-gender guests. Residents also get two complimentary nights per month for mother/siblings.

Yes — management may reject or revoke visitor permissions at any time.

Live counters and fresh batches (not bulk-cooked hours in advance), high hygiene standards, balanced nutrition for students, and weekly specials and desserts.

Yes — a 24×7 multi-functional vending machine for hot cappuccino, cold coffee, hot chocolate, soups, snacks, beverages and convenience items.

Yes — a quiet, AC, focus-friendly lounge with comfortable seating, dedicated lighting, charging stations and a noise-free environment for exam prep and daily study.

Yes — daily professional housekeeping covers room cleaning, mopping, dusting, bathroom cleaning, garbage removal, bed-making and scheduled fresh linen.

An in-house team works 24×7. Most issues are resolved the same day once reported to the residence manager; AC complaints are resolved in 24–48 hours.

It is shared over email; you can request a copy any time. Signing it confirms full understanding and acceptance of all terms.

Email all queries to query@ashrayliving.com. Verbal commitments by staff are not accepted as binding.

Email info@ashrayliving.com or speak to the Property Supervisor at the help desk. The 24×7 management support team is reachable for urgent issues.

Official updates, requests, complaint tickets and coordination. Disrespectful behaviour, offensive content or abuse is prohibited; management may remove members at any time.

Only announcements from the authorised property number count as official communication.