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Welcome to ASHRAY LIVING , where we are committed to providing you with comfortable and hassle-free living experiences in Delhi, India. This Refund Policy outlines the terms regarding cancellations and refunds to ensure transparency and understanding between us and our guests.
Cancellation Policy
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Advance Notice: We do not accept any notice period for vacating the property. In such cases, it is important to note that the full amount will be charged as a penalty.
Short Notice Cancellations: Cancellations made before check-in date will incur a 100% fee deduction, and will get deducted from the initial amount paid.
No-shows: Failure to arrive on your scheduled check-in date without prior notification will be considered a no-show, and no refund will be provided.
Refund Eligibility
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Partial Refunds: Partial refunds may be considered on a case-by-case basis for cancellations made outside of the stipulated notice periods, subject to management discretion.
Non-refundable Charges: Please note that any service charges or processing fees applied at the time of booking are non-refundable.
Processing Refunds
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Initiation: All refund requests must be submitted in writing via email to info@ashrayliving.com with the subject line "Refund Request - [Guest Name] - [Booking ID]."
Review Time: Please allow us 48 hours to process your request. We will review the circumstances of your cancellation to determine refund eligibility.
Refund Method: Approved refunds will be processed to the original method of payment unless otherwise specified or agreed upon.
Refund Timeframe: Once approved, refunds may take up to 24 hours(BANKING DAYS/HOURS) to reflect in your account, depending on your bank or payment service provider.
Special Circumstances
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In cases of unforeseen circumstances or emergencies that necessitate cancellation, we encourage our guests to contact us directly to discuss the possibility of waiving cancellation fees or arranging alternate accommodations.
Contact Us
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For any questions or concerns regarding our refund policy, please contact us at 9910062493. We are here to assist you and ensure your experience with us is pleasant and worry-free.
Policy Amendments
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ASHRAY LIVING reserves the right to modify this Refund Policy at any time without prior notice. We recommend our guests review the policy periodically to stay informed of any changes.